TECH PROBLEM WE SOLVED RECENTLY
CLIENT SPOTLIGHT | PALACE CINEMAS
The challenge
Modern membership programs require more than a login portal. Customers expect seamless access to tickets, loyalty rewards, account management and personalised experiences from a single digital platform. Pipelabs partnered with Palace Cinemas to design and build a fully integrated Member Hub that unified these services into one connected customer experience.
The challenge was integrating these into a single, cohesive experience without adding complexity across systems.
The solution
Pipelabs redesigned and rebuilt the Palace Member Hub as a fully integrated digital hub.
The new Member Hub delivered:
A streamlined member experience
Improved engagement with loyalty and rewards programs
Reduced admin overhead
Faster ticket access and simplified account management
A scalable foundation supporting annual film festivals and national growth
Today, the Palace Member Hub serves as the central digital destination for members, bringing together ticketing, loyalty and account management in one seamless experience. By creating a scalable, integrated platform, Pipelabs helped Palace Cinemas improve customer engagement, strengthen member retention and establish a digital foundation that can support future growth and major national events.
