Customer-specific pricing on Shopify Plus, powered by Pocketknife
Customer Specific Pricing
Customer Specific Pricing
Pipelabs helped Soundbay move from Commerce Vision to a headless Shopify Plus platform integrated with Pronto ERP, using Pocketknife as the shared integration foundation.
Soundbay is the group behind music retailers including Store DJ and Manny’s Music. Its existing Commerce Vision environment had become a constraint on the flexibility and scalability required for its omnichannel operations.
The business also had a long-standing investment in Pronto and complex retail processes that needed to remain supported.
We worked with Soundbay to deliver a reusable commerce platform that connects those operational requirements with distinct storefront experiences across multiple brands.
The resulting environment supports inventory visibility, omnichannel gift cards and open-box products, with a foundation that can accommodate further brands and capabilities.
Soundbay’s migration shows why the storefront and the systems behind it need to be considered together. The customer experience could evolve while retaining the ERP functionality the business depended on.
Your customers have negotiated their pricing so they should be able to use it when they order online.
For wholesalers and distributors, pricing can vary by account, product and order quantity. One customer may buy from a trade price list, another has negotiated rates on selected products, and another qualifies for an account discount.
Pocketknife brings ERP-managed customer pricing into Shopify Plus, helping buyers order at their agreed rates while your team keeps pricing management in the ERP.
Show each customer the pricing they expect / specific for them
When a buyer logs in, Pocketknife matches their account with its applicable pricing, including customer and group price lists, negotiated contract rates, price codes and regional pricing.
A trade customer can access their usual price list, while an account with negotiated rates sees those prices on the relevant products. Buyers can check costs and build an order without requesting a separate price confirmation.
Modern Brands: Customer log in to see their own custom-specific pricing
Let pricing respond to order quantities
Pocketknife supports volume breaks and tiered pricing by product and customer. As buyers adjust quantities, the applicable pricing reflects the order they are building and carries through the product page, cart and checkout.
This gives customers a clearer view of what they will pay before placing the order.
Apply discounts and promotions
Applicable account discounts, promotions and coupons are applied at cart and checkout, bringing those benefits into the online purchasing process.
Keep the ERP as the pricing source
Pocketknife synchronises pricing from the ERP in real time, bringing changes to price lists, contract rates and discounts into the online experience. For a team already maintaining agreements in its ERP, this helps reduce the need to manage a separate manual copy for the website.
Give each account its own pricing, with applicable discounts
Give sales reps the same account context
When a sales representative orders on a customer’s behalf through Pocketknife, that customer’s pricing applies. Whether buyers place their own orders or work with a rep, the purchase uses the account’s agreed rates.
Built around your pricing requirements
Shopify B2B provides catalogue and volume pricing. Pocketknife connects ERP-managed pricing rules with the Shopify Plus buying experience, helping you support the agreements your business already runs on.
Explore Pocketknife’s customer-specific pricing and talk to Pipelabs about mapping your ERP pricing to Shopify Plus.
