The challenge

Palace required a modern, centralised Member Hub to bring together account management, ticket access, loyalty rewards and member engagement.

The challenge was integrating these into a single, cohesive experience without adding complexity across systems.

The solution

Pipelabs redesigned and rebuilt the Palace Member Hub as a fully integrated digital hub.

The new Member Hub delivered:

• A streamlined member experience

• Improved engagement with loyalty and rewards programs

• Reduced admin overhead

• Faster ticket access and simplified account management

• A scalable foundation supporting annual film festivals and national growth

  
  

The Member Hub now functions as the core digital touchpoint for Palace members which strengthens retention, improving customer satisfaction, and reinforcing long term brand loyalty for customer. 

Read the full case study here!