Pipelabs built a B2C App for Palace Cinemas
Background
With ticketing powered by Vista and a growing membership program, Palace required a unified digital experience that extended beyond the website by bringing ticket access, loyalty, and member engagement directly into customers’ hands via mobile.
The goal was to deliver a seamless, premium digital ecosystem that matched the in cinema experience customers receive across both Apple iOS and Android platforms.
The challenge
Palace required that the App had: custom ticketing integration with Vista, festival specific workflows, a rebuild member hub, membership cards, rewards & loyalty function, gift card, download ticket and refunding tickets while not disrupting cinema operations nationwide
Pipelabs designed integrated mobile applications for both apple ios and android, connecting broader commerce and ticketing ecosystem. The key components included, real time ticket purchasing, member hub digital cards, loyalty rewards management and tracking.
The outcome
The result was a unified, mobile app cinema experience across both iOS and Android platforms that:
Enhanced customer convenience and engagement
Streamlined loyalty and rewards management
Reduced manual operational processes
Enabled scalable support for major annual film festivals
Strengthened Palace’s ability to serve and retain a loyal, repeat audience
The Palace mobile apps now connect ticketing, loyalty, festivals, and brand engagement into one ecosystem
