COVID-19 Small to Medium Business response
In response to COVID-19, Pipelabs is now offering packages to help Small & Medium Businesses.
What Information We Collect and How We Use it
We will collect personal information when we do business with you. This may include a broad range of information depending on the services to which we provide. It can include your name, address and contact details as well as those of your customers. If you choose not to supply any of the information we request, our ability to assist you may be limited. We will use your personal information:
How We Store and Protect your Information
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you electronically via our secure cloud platform. We ensure that your information is safe by ensuring all systems remain compliant to Australian Standards and access is only granted to authorised employees, agents or contractors of Pipelabs Pty Ltd.
In the extremely unlikely event that we suspect that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days.
If we find that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.
Disclosures to Third Parties
We do not sell, trade, or rent your personal information to others.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Access and Alterations to Your Information
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information, please write to:
Pipelabs Pty Ltd
Level 7, 276 Flinders St
Melbourne VC 3000
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
By asking us to provide you with our services, including by providing your details through our website, you consent to the collection, use and disclosures to overseas recipients of the personal information you have provided to us for the purposes described above.
Should you be unsatisfied in the manner in which we have handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
Telephone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
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